Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
HLTCOM404B Mapping and Delivery Guide
Communicate effectively with clients
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | HLTCOM404B - Communicate effectively with clients |
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Description | This unit covers the skills required by practitioners to establish and maintain effective communication with the client throughout all interactions and provide basic counselling as required and as appropriate to facilitate the treatment or health service being provided | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of Employability SkillsThe Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements | ||
Learning Outcomes and Application | This unit applies to work in a range of health settings where health services are provided with direct client contact involvedApplication of this unit should be contextualised to reflect any specific workplace requirements, issues and practices | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish professional relationship with the client |
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Element: Provide effective response to client enquiries |
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Element: Respond effectively to difficult or challenging behaviour |
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Element: Use basic counselling skills as required to facilitate treatment |
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